💥 Your Role

As a Customer Success Manager at LOTARO, you have the exciting responsibility of providing our customers with an outstanding training experience. Your tasks include onboarding new members and proactive customer support.

🎯 Performance Objectives

• Onboarding: Conduct brief coaching sessions with new members to assist them in optimizing their use of our platform and provide an overview of our training offerings.
• Customer Support: Proactively engage and support our existing customers. Ensure they feel well-supported, address their inquiries, and assist them in optimizing their use of our training resources.

🤓 Skills, Knowledge and Expertise

• Language: German Native Speaker and Fluent in English
• Communication Skills: Possess excellent communication skills to effectively interact with customers, and internal teams.
• Organizational Talent: Maintain an overview of complex tasks, prioritize effectively, and complete tasks efficiently.
• Customer-Centric Approach: Understand customer needs and advocate for providing them with an excellent training experience.
• Proactive Customer Support: Ability to actively engage customers, understand their concerns, and offer suitable solutions.
• Team Collaboration: Enjoy working in a team, support colleagues, and contribute to a positive work atmosphere.
• Technical Understanding: Familiarity with the use of online platforms and basic technical understanding.